You’ve just been in a collision and your vehicle is damaged. You need to get it repaired but are not sure what your rights are.
As a consumer in the State of California, you have specific rights that auto body shops and insurance companies may not take away from you. Here’s information that we hope will help answer your auto repair questions.
For those of you who prefer videos…
In the State of California, a consumer is entitled to:
1. Select the auto body repair shop to repair auto body damage covered by the insurance company. The insurance company shall not require the repairs to be done at a specific auto body repair shop. What this means is that you can take your damaged vehicle to the properly licensed auto body repair shop that you know or trust.
2. An itemized written estimate for all auto body repairs. And upon completion, a detailed invoice. The estimate and invoice must include an itemized list of parts and labor along with the total price for the work performed. The estimate and invoice must also identify all parts as new, used, aftermarket, reconditioned, or rebuilt.
3. Be informed about coverage for towing and storage services.
4. Be informed about the extent of coverage, if any, for a replacement rental vehicle while a damaged vehicle is being repaired.
5. Be informed of where to report suspected fraud or other complaints and concerns about auto body repairs.
6. Seek and obtain an independent repair estimate directly from a registered auto body repair shop for repair of a damaged vehicle, even when pursuing an insurance claim for repair of the vehicle.
Complaints within the jurisdiction of the Bureau of Automotive Repair (complaints concerning the repair of a vehicle by an auto body repair shop) should be directed to:
California Department of Consumer Affairs
Bureau of Automotive Repair
10240 Systems Parkway
Sacramento, CA 95827
The Bureau of Automotive Repair can also accept complaints over its web site at www.autorepair.ca.gov
Complaints within the jurisdiction of the California Insurance Commissioner (any concerns you may have regarding how your auto insurance claim is being handled) should be submitted to the California Department of Insurance at:
California Department of Insurance
Consumer Services Division
300 South Spring Street
Los Angeles, CA 90013
Toll Free 800-927-HELP or 213-897-8921
The California Department of Insurance can also accept complaints over its web site at www.insurance.ca.gov
Please contact us with any questions. We’re standing by to help!